Click on the session below to view and download the handout. Check back periodically for updates to this page.
| 1A | Business Cases and Getting Started in providing HCBS, New Ventures & Other New Services to Bring in Revenue-Changed to Hot Topics in AL |
| 2A | Tried and True Marketing Practices and Ways to Break Through the Noise |
| 3A | Holding People accountable when you can’t afford to lose them |
| 4B | Reaching Maximum Capacity: Part 1-Customer Experiences that Sell |
| 5B | Documentation and Investigation |
| 6B | Balancing Resident Expectations, Operational Efficiencies & Anxiety of a New Dining Program |
| 7C | Residency Transition Challenges and Strategies |
| 8C | |
| 9C | Reaching Maximum Capacity: Part 2- Sales Conversations that Convert |
| 10D | |
| 11D | Infection Prevention and Control Updates: Keeping People Safe |
| 12D | Active Shooter: Prevention & Response |
| AL Regulatory Update |