Attendees will meet 2 times virtually via zoom with 2 sessions each day:

September 29 & October 1

Session 1: 10:00 – 11:00 am

Session 2: 11:15 am – 12:15 pm

Session 1:

Emotional Intelligence IMPACT – Improving Your E.Q.

September 29, 2026 10 – 11 a.m.

Molly J. Mackey, MBA, CPTD

Description

Would you prefer a leader who knows more or one who cares more? According to research from Harvard, the Carnegie Foundation, and Stanford Research Center, 85% of job success is attributed to well-developed soft skills, while only 15% is due to technical expertise. In this session on Emotional Intelligence for leaders,

We’ll delve into the crucial soft skills needed for effective leadership. You’ll explore techniques to enhance self-awareness and self-management, understand your emotions and areas for growth, and develop strategies for regulating your responses.

Learning Objectives:

• Define and understand emotional intelligence for leaders
• Comprehend the five dimensions of emotional intelligence
• Practice ways to develop and increase emotional intelligence

Session 2: 

Navigating Through Sticky Communications

Tuesday, September 29

11:15 a.m. – 12:15 p.m.

Lisa Kaplin, Psy.D., PCC

Description

In this interactive session, Lisa Kaplin, Psy.D., PCC, helps participants navigate the sticky, high-stakes conversations most of us try to avoid at work and at home. Through live polls, everyday workplace scenarios, and hands-on practice, attendees examine why difficult conversations feel so hard, locate their own default style on the passive-to-assertive-to-aggressive continuum, and learn to apply the SBI (Situation, Behavior, Impact) feedback model​ developed by the Center for Creative Leadership. The session closes by turning insight into daily practice, with each participant identifying one small, repeatable change they can commit to right away.

Learning Objectives

• Recognize the personal patterns and mixed feedback that make challenging conversations feel difficult and identify their own default communication style along the passive, assertive, aggressive continuum.
• Apply the SBI (Situation, Behavior, Impact) model​ to structure clear, non-defensive feedback in both workplace and personal scenarios.
• Commit to one specific, repeatable communication practice they can implement immediately to build confidence and consistency in sticky conversations.

Session 3:

Leadership Lessons from Building a National Center of Excellence

October 1, 2026

10:00 AM – 11:00 AM

Kim Hoogeveen, PhD – Leadership & Workplace Culture Expert

Description

Learn from the founding CEO of QLI, a nationally recognized rehabilitation and care organization and five-time #1 Best Place to Work in Omaha. Kim Hoogeveen will share the leadership practices he believes were most central to QLI’s success and long-term impact.

Drawing from his experience building and leading QLI, Kim will offer practical lessons that can help aging-services leaders strengthen their organizations and better serve employees, residents, and families. The session will explore leadership practices that can contribute to stronger employee attraction and retention, improved organizational and financial performance, better resident outcome, and greater satisfaction among the individuals and families an organization serves.

Learning Objectives:

• Outline practical lessons learned to help aging services leaders strengthen their organizations and better serve employees, residents, and families.
• Explore leadership practices that can contribute to stronger employee attraction and retention, improved organizational and financial performance, better resident outcome, and greater satisfaction among the individuals and families an organization serves.

Session 4

Coming Soon

October 1, 2026

11:15 a.m. – 12:15 p.m.

CONTINUING EDUCATION HOURS

This event is approved for up to 4 CEs