SERVICE EXCELLENCE

OVERVIEW

Customer service today is hit or miss. Some team members deliver excellent service and others don’t. A chain is only as strong as its weakest link. Your goal is to create an environment where every team member provides exceptional service. In this session, you will learn how to build a culture of service excellence.

OBJECTIVES: 

• Review the elements of service excellence and explore the power of first impressions.
• Identify the areas needed for planned responses.
• List common phrases vs. winning words.
• Explain the H.E.A.R.T. model.

CE’s: 1.0

To meet the regulatory and education requirements, participants must stay for the entire event to receive credit.  Sign-in and sign-out times, as well as attentiveness, will be verified before credit is issued. 

WHAT’S INCLUDED

Registration fee includes digital handouts, one connection to the live webinars and instructions for receiving CE credit/attendance certificate for one person. A recording of this webinar is NOT included in the registration fee.

This event is scheduled in a virtual, live-streaming webinar format.  To meet the regulatory and education requirements, participants must stay for the entire event to receive credit.  Sign-in and sign-out times, will be verified before credit is issued.

WHO SHOULD ATTEND

Anyone that manages people or that is preparing to manage people in the near future can benefit from this series.

DATE

NEW DATE March 19, 2024

TIME

11:00 a.m. – 12:00 p.m. CT

LOCATION

Online.

Webinar Zoom Link: Link will be sent to individuals at a later date. 

FACULTY

 Del Gilbert, founder of Accelerating Excellence.

FEES

Provider and Business Members: $50 per connection
Non-members: $80 per connection

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