• Review data to analyze how operational changes at an organization can have financial impacts
• Understand industry trends related to occupancy and staffing in the long-term care industry
• Explore potential financial implications of COVID-19 and potential reporting requirements within the industry

Faculty: Deb D. Emerson, CPA, and Chad D. Kunze, CPA, CliftonLarsonAllen

•  Gain understanding of how the unique nutritional needs of older adults put them at risk for malnutrition and dehydration and how COVID-19 is exacerbating it
• Learn how simple validated nutrition screening tools specifically developed for the older adult, along with other strategies, reduces malnutrition and dehydration in assisted living and other settings
• Learn best practices for nutrition interventions that work in the COVID 19 era for reducing malnutrition and dehydration risk

Faculty: Margaret Roche, MS, RD, CDE, CSG, FAND, Roche Dietitians

• Learn about the rapid increase in the use of different modalities of telehealth in response to the COVID-19 pandemic across the Collaborative Care spectrum
• Discuss the different use cases, applications, and case studies from providers in the trenches, and see how telehealth cemented the connection among and between different providers and their care recipients
• Explore the range of benefits telehealth delivered on the ground to providers and their patients/residents/clients and likelihood of providers’ continuing use of telehealth beyond the pandemic

Faculty: Majd Alwan, SVP of Technology and Business Strategy, LeadingAge, Executive Director, LeadingAge CAST, LeadingAge, and Scott Code, Senior Director, LeadingAge CAST

• Learn the building blocks to an effective change communication strategy
• Use insights and tips on developing meaningful messages during times of change
• Create purposeful communication as “change evangelists”

Faculty: Steve Wujek, VP, Communication, and Dave Dunn, Director, Communication and PR, GlynnDevins

• Examine the most current survey and compliance issues with IDPH staff
• Understand key areas to prepare for an AL survey
• Discuss COVID -19 related issues in AL

Faculty: Lynda Kovarik, RN, HFSN, Chief, Division of AL, Sr. Public Service Administrator, IDPH

• Discuss the common reasons for loneliness in people with dementia
• Review the Dementia Friendly and Dementia Friends movement in Illinois
• Explore how each of us can work to support those with dementia

Faculty: Susan Frick, MSW, LSW, Rush Alzheimer’s Disease Center

• Discuss why videos are a powerful media tool for building and nurturing trust and lasting relationships
• Review various video strategies that should be used in each stage of the buyer’s journey to drive lead
  conversions
• Explore must-know video production basics for a lasting investment

Faculty: Patty Cisco, MBA, CEO & Founder, Marketing Essentials

•  Review recent trends concerning travel restrictions, quarantines, and other employment considerations for the COVID-19 Senior-Living environment
• Gain a deeper understanding of potential immunity for Assisted Living providers from potential COVID-19 litigation
• Discuss current legal implications and considerations arising from social media use of Senior Living providers and their employees

Faculty: Adam S. Guetzow, JD, Partner, Aimee Delaney, JD, Partner, and David Alfini, JD, Partner, Hinshaw & Culbertson LLP

• Learn about best practices in employee, resident, and visitor testing, including protocols, documentation and reliability
• Learn how to implement an effective contact tracing program to ensure proper follow up if there is a new infection in a community
• Understand key considerations for family visits and reopening issues

Faculty: Matthew Murer, Chair, Healthcare, Meredith Duncan, Shareholder, Andy Cripe, Shareholder, Practice Chair, and Colleen Faddick, Shareholder, Practice Chair, Polsinelli

• Identify how communal dining is different and how resident expectations have changed
• Share best practices for in-room dining service
• Technology innovations to keep residents/staff safe and healthy
• Validate the importance of agility to go back to engaging isolated dining if needed

Faculty: Heidi Fields, Director of Business Development, Midwest, Katie Kunkel, Regional Director of Operations, Robert Campbell, Senior Corporate Executive Chef, and Max Mosky, Director of Analytics, Morrison Senior Living

• Recognize the stages, causes, symptoms, and consequences of compassion fatigue
• Describe assessment tools used to understand levels of compassion fatigue in the work environment
• Identify effective strategies to prevent/minimize the development of compassion fatigue in the workplace

Faculty: Neely Sullivan, PT, CLT-LANA, CDP, Education Specialist, Select Rehabilitation

• Identify why COVID-19 has reinforced the need for formal infection prevention and control programs in AL/SLP
• Describe necessary components of an AL/SLP infection prevention program
• Identify infection prevention challenges unique to AL/SLP

Faculty: Deb Burdsall, PhD, RN-BC, CIC, FAPIC, Infection Control Consultant, Hektoen Institute/IDPH

• Learn which areas of the organization to prioritize coming out of COVID to ensure the organization emerges from this pandemic a stronger and healthier organization
• Have a better understanding of the mandatory Stimulus Reconciliation Reporting requirements for those that took advantage of the Cares Act funding, which will be due 45 days after the end of Calendar Year End 2020
• Hear about the critical take-aways from the Plante Moran sponsored COVID-19 Independent Living Sentiment Survey

Faculty: Dana Wollschlager, Partner & Practice Leader and Jim Stradiot, CPA, Senior Manager, Strategy & Operations, Plante Moran

• Learn the results of the COVID-19 Independent Living Sentiment Survey, where more than 25,000 independent living residents, prospects/waitlist members, and staff shared their feelings about living through the pandemic, how they felt about living in a community vs. staying in their own home, and how staff felt about serving during this crisis
• Discover critical take-aways from the survey results and how to adjust for the next wave of COVID-19 coupled with the seasonal flu
• Learn ideas on how to better educate the industry about the value proposition the senior living industry provides and ideas to change the narrative on how important Senior Living providers were during this pandemic

Faculty: Dana Wollschlager, Partner & Practice Leader, Plante Moran, and Lynn Daly, Executive Vice President, HJ Sims

• Expand and extend our programming to provide individual goals and the need for follow-thru as a way to extend engagement time
• Obtain materials and create packaged kits that affordably utilize the full spectrum of in-person and online, individual and group, resources to provide instruction and support for extended engagement experiences
• Learn how to use a simple childhood game to reconnect residents and staff to alleviate fear and help them to welcome the idea of interacting with each other again socially

Faculty: Colleen Koziara, ADC, CCYT, CDP, CADDCT, CEO, Beyond Bingo